Terms & Conditions

Terms

These Terms and Conditions govern the use of www.lessencedelorient.com (the “Website”) for the purchase of products (“Products”) and services (“Services”) offered herein. This Website is operated by L’Essence de l’Orient Ltd., a company incorporated and registered in England and Wales under company number [●], with its registered office at [insert registered address].

By accessing or using this Website, you agree to be bound by these Terms and Conditions. L’Essence de l’Orient reserves the right to amend these Terms and Conditions at any time without prior notice. Please review them regularly before using the Website. If you do not agree to these Terms and Conditions, please do not access, register with, or use the Website.

For any inquiries, you may contact us at:
Email: hello@lessencedelorient.com

Order Placement and Payment

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts under UK law in order to place orders on this Website.

Reservation of Rights

All Products displayed are subject to availability. We reserve the right to:

• Cancel orders where Products are out of stock.
• Decline service to customers with outstanding disputes relating to previous orders.
• Take legal action against fraudulent use of the Website.

Prices

• Prices are listed in GBP (£) and include applicable UK VAT (where applicable).
• Delivery charges are calculated separately at checkout.
• We reserve the right to update prices at any time, but the applicable price will be the one confirmed at the time you place your order.

Payment Methods

We accept payment by:

• Visa and MasterCard debit/credit cards
• Other methods as specified at checkout

If you choose an electronic payment method, your account will be charged immediately upon order confirmation. You confirm that the card details provided are accurate and that you are lawfully entitled to use the payment method.

We use secure payment providers, but you remain responsible for unauthorized use of your card if caused by your negligence.

Delivery Terms

• Deliveries are made across the UK and to certain international destinations, as indicated at checkout.
• Estimated delivery times are provided at checkout but may vary depending on location and circumstances.
• Deliveries are typically made Monday to Saturday during business hours (excluding public holidays).
• Delivery charges are shown separately at checkout.

Upon delivery, you (or a person at your address) must check the Products and sign for them. Any defects or discrepancies must be reported immediately.

Cancellation, Returns & Exchanges

Your Right to Cancel (UK Distance Selling Regulations / Consumer Rights Act)

• You have the right to cancel your order within 14 calendar days of receiving your Products, without giving any reason.
• To exercise this right, you must notify us in writing (email accepted) before the cancellation period expires.

Conditions for Returns

Returned Products must be:

• Unused, unopened, and in their original packaging.
• In a resalable condition.

Exceptions:

• Personalized/customized Products.
• Products unsealed after delivery (e.g., soaps/cosmetics that have been opened).

If your order is cancelled or returned in accordance with these Terms, we will refund you within 14 days of receiving the returned goods (or proof of return).

Exchanges

You may request an exchange subject to stock availability. Delivery costs for returns or exchanges may apply unless the Product was defective or incorrect.

Miscellaneous

Personal Use

Products sold are for personal use only and not for resale. We reserve the right to limit purchases if we suspect commercial use.

Transfer of Risk

Ownership of Products passes to you once payment is received in full. Risk passes to you upon delivery.

Liability

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
We are not liable for indirect or consequential losses (such as lost profits or business interruption).

Intellectual Property

All content, images, and trademarks on the Website are the property of L’Essence de l’Orient or third parties and may not be used without prior written consent.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes.

Payment Information

• Payments are accepted online using Visa and MasterCard debit/credit cards in GBP and USD (as available).
• The cardholder must retain a copy of transaction records and our policies.
• All payment details are transmitted securely to our payment provider and are not stored by L’Essence de l’Orient.

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